Frequently asked questions
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Orders & Shipping
How long does delivery take?
Delivery times depend on destination: Netherlands 1 to 3 business days, Belgium 2 to 4 business days, Germany 2 to 5 business days, and the rest of Europe 3 to 7 business days. Delivery times may vary during holidays or peak periods.
How quickly are orders processed?
Orders are processed within 1 to 2 business days after payment confirmation.
How much does shipping cost?
Shipping costs are calculated at checkout. Free shipping may be available during promotional campaigns or above a minimum order value.
Can I track my order?
Yes. Once your order has shipped, you will receive a tracking number by email.
What payment methods do you accept?
We accept iDEAL, Credit/Debit Card, and Apple Pay.
Returns & Warranty
Can I return my order?
Yes. You may return eligible products within the applicable return period, provided they are unused and in their original condition.
Are your products covered by warranty?
Yes. All products are covered by the applicable statutory warranty.
Air Purifier
How often should I replace the filter?
We recommend replacing the filter every 3 to 6 months, depending on usage and indoor air quality.
Is the air purifier suitable for allergy sufferers?
Yes. The HEPA filter helps capture dust, pollen, and other fine airborne particles to improve indoor air quality.
Does the air purifier remove odours?
Yes. The activated carbon filter helps reduce unwanted household odours, including cooking and pet odours.
Can I use the air purifier overnight?
Yes. Its quiet operation makes it suitable for use while sleeping or in other quiet environments.
Which rooms is the air purifier suitable for?
Living rooms, bedrooms, offices, study rooms, and hotel rooms.
Premium Tumbler
How long does the tumbler keep drinks hot or cold?
Thanks to its double wall vacuum insulation, the tumbler keeps hot drinks warm and cold drinks cool for several hours. Performance may vary depending on the beverage and surrounding conditions.
Is the tumbler leak proof?
The secure lid is designed to help prevent spills during everyday use. For best results, keep the tumbler upright when carrying it.
Can I use the tumbler for both hot and cold drinks?
Yes. It is suitable for hot and cold beverages, including coffee, tea, water, smoothies, and iced drinks.
Is the tumbler dishwasher safe?
We recommend hand washing with warm water and mild soap to maintain the finish and extend the lifespan of the tumbler.
What material is the tumbler made from?
A food grade 304 stainless steel inner wall and a durable 201 stainless steel outer wall.
Does the tumbler fit in a car cup holder?
Yes. The slim base is designed to fit most standard car cup holders.
Is the straw reusable?
Yes, the included straw is reusable.
What colours are available?
Matte Black, Dark Grey, and Soft Pink.